Training & Courses

Are you design leader, manager or in the transition to become one? You know that design has become a strategic and tactical capability and want to increase the organisational design maturity.

Most products and services that are built will never be used or bought by the customers. Why build something that nobody wants?

With help of data and customer insights, customer journey mapping and management can help you understand your customers better, align your team and organisation, and thereby improve the customer experience, create stronger loyalty and a healthier business.

Innovation and business development are more than just theoretical models. Here, you will learn how to use Business Design to improve your business development and innovation work.

Learn to work with DesignOps in a structured way, where you build, scale and streamline your design organization.

Design Thinking for HR will let you apply Design Thinking in your workplace, or lead group exercises that strengthen creative thinking and innovation skills.

Integrate customer experience in all processes, strengthen the brand, and retain your existing customers. This course is a two year education held by IHM Business School, where we together with House of CX hold a six month class in CX Management.